Thank you for shopping at Bonnybaby.co.uk. We want you to be satisfied with your purchase. Please read this Refund and Returns Policy carefully to understand your rights and our policies regarding refunds and returns.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
- Time Frame: You have [insert return window, e.g., “30 days”] from the date of purchase to request a return.
- Non-Returnable Items: Certain items are non-returnable, including perishable goods, customized products, and items marked as non-returnable.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [insert time frame, e.g., “7 business days”].
- Refund Method: Refunds will be issued to the original method of payment.
- Deductions: Shipping costs and any applicable restocking fees may be deducted from your refund.
Exchanges
- Conditions: Exchanges are only offered for defective or damaged items. If you need to exchange an item, please contact us at [insert contact method].
- Process: To exchange an item, you will need to return the original item and specify the item you would like in exchange.
How to Return an Item
- Contact Us: Reach out to us at [insert contact method] to request a return authorization.
- Prepare the Item: Pack the item securely in its original packaging.
- Shipping: Return the item to the address provided with the return authorization. You are responsible for return shipping costs unless the item is defective.
Exceptions and Special Circumstances
- Sale and Clearance Items: Items sold on sale or clearance may not be eligible for return or exchange.
- Digital Products: Refunds for digital products are not provided unless there is a technical issue.